2 Messages
XB8 Restarting
I just upgraded to XB8 after receiving notice from Xfinity. I installed the new modem, and there is nothing that is different - the cable is tight, I'm using the new power supply, NOTHING changed except the XB8 is new. Now it restarts at least 4 times per day.
It looks like other people received help here, so I'm trying, but I have to say, the Xfinity Assistant is useless.
XfinityJohnG
Official Employee
•
1.7K Messages
2 months ago
Thank you for reaching out to us here @user_vvsxjr. I will be happy to look into any issue with that new device from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_vvsxjr
2 Messages
1 month ago
I was asked to say that the problem was resolved. It has improved after I removed a splitter, but we are still being kicked off and it is rebooting multiple times per day - including during work. If the XB8 could be tested again, I would be grateful. I'm deeply disappointed by the "upgrade" that Xfinity pushed on us.
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