Visitor
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2 Messages
Xb8 provision problems and support refused to escalate to level 2 without a second technician visit which is not available
Please help me I’ve already confirmed with the last technician that the Wiring is all fine and the signal to the line is good. The only issue it could be is the router but Support support insisted on another technician coming out even though they don’t have an available appointment until the beginning of next month which is over 13 days away and I’ve already been out for four days and had to wait for my first technician visit. I do not want to downgrade to the X7. I just want somebody to help me fix the One that I have which is the XB8 and I’ve already read online. Multiple people have reported that Support claimed there was no issues on the back end provisioning until a Technician comes out again and then they find out that it really was on a back end and they needed a level two technician. Please do not make me wait 13 days just to find out that I need a level two technician I already know that’s the case so please help me
XfinityMatthew
Official Employee
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1.3K Messages
26 days ago
Hello @user_d8h7hi We'd be happy to take a look at the status of the account and the equipment and work on getting this fixed. If you could please send us a direct message with your full name and service address we will get that all started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
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