Visitor
•
2 Messages
XB8 not Compatible with 2nd Gen Pods
Xfinity Management and Engineering,
I just upgraded to the XB8 adding Wifi 6E functionality and stand alone it is a great router/modem. The problem is that i have 2 second gen pods and they don't support Wifi 6GHz (6E). The end negative result is that when moving with my phone from one end of the house to the other, it won't transition to the POD once connected to the 6E Gateway network running WPA3-Personal. This is because that POD network is not running the same security protocol. I also noticed that Radio 3 6Ghz does not support WPA 3 - Personal Transition. This is a systemic issue impacting all your customers (at least ones using samsung phones). My work around is to shut off the 6GHz radio #3 and set the other 2 frequencies to WPA2. This works great until 2-3 days later where some system command is turning my 6GHz radio back on automatically. Very frustrating!!!!
Xfinity solution options
1. Release and Replace our 2nd gen pods with 3rd gen 6E compatible pods - Prefered solution
2. Allow persistence of turning off the 6GHz radio
3. Enable WPA3 - Personal Transition on the 6Ghz radio (not sure if this will work)
Please escalate / assign an engineer to this and I'll be glad to work with them to test out any of the above solutions that are impacting thousands of your customers (for free) :)
user_323c89
Visitor
•
14 Messages
21 hours ago
As a temporary fix, turn on all three bands, set them to WPA3-Personal-Transition, and restart the XB8. While it’s restarting, disable the WiFi 6E capability on your phone. See whether that provides what you need.
in the interim, I firmly believe that there is an issue, which appeared in the past couple of months, in which certain latest model phones refuse to connect to the Pods, and instead try to hold on to the connection with the XB8, no matter what.
WPA-Personal-Transition allows legacy devices to connect via WPA2, while simultaneously allowing new devices to connect via WPA3-Personal. WiFi 6E (GHz) has WPA3-Personal as the lowest possible security protocol, regardless. So no point in trying to change that.
Let me know what happens with these changes.
2