Skip to main content

    Support

    Offers

U
user_ixpdlv
1st Topic

3 Messages

Friday, January 31st, 2025 11:34 PM

Closed

XB8 modem

I recently ordered the gigabit x2 with the xb8 gateway. Im not seeing anything remotely close to 2x gigabit speeds. Seeing 700mbps or a little above.

Prior I had the gig plan with a arris sb8200 and got 900+ mbps, so i know my connection is good.

Question

 • 

Updated 

2 months ago

72

1

0

Accepted Solution

CC_Tony

Retired Employee

 • 

1.4K Messages

2 months ago

@user_ixpdlv, hello and thank you for your post! Congrats on the speed upgrade! When you run these speedtests, are you doing them through the Xfinity app? If so, are you doing a speed to gateway test? That will help us narrow down possible causes.

Edit: We found the issue to be an order that didn't close. As soon as we completed it, the speeds immediately improved to the plan level.

(edited)

4

0

user_ixpdlv

3 Messages

I ran the test through the xfinity app and a pc with a 2.5gig ethernet card via xfinity, speakeasy ect ... I did a home install and provisioned the modem via xfinity app. I think its on your end. Thank you

(edited)

2 months ago

0

CC_Tony

Retired Employee

 • 

1.4K Messages

@user_ixpdlv, let's take a look at this from our end. Please, send a DM to Xfinity Support with your full name and address. See you there!

Here are the detailed steps to direct message us:

 

• Click "Sign In" if necessary

•Click the "Direct Message” icon (upper right corner of this page) or https://forums.xfinity.com/direct-messaging

•Click the "New message" (pencil and paper) icon

•Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

•Type your message in the text area near the bottom of the window

•Press Enter to send your message

2 months ago

0

user_ixpdlv

3 Messages

Thank You so much for prompt response and fixing my internet speed. Highly recommend Xfinity!

2 months ago

0

XfinityDilary

Official Employee

 • 

2K Messages

It's been our pleasure, user_ixpdlv! If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

0

forum icon

New to the Community?

Start Here