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Thursday, June 25th, 2026 3:31 AM

XB8 MocA interface flapping

Hi all. I've got a strange situation going on. 

I've got an XB8 Xfinity gateway upstairs with a WCB6200Q adapter downstairs. What's going on is intermittently the MocA interface will drop causing disconnects during real time application usage (currently primarily gaming, but also upcoming job duties could be affected). I know it's the interface because: 

1. The internet connection doesn't drop

2. MocA diagnostics shows uptime of the interface

3. Uptime of the interface does not match the unit uptime on the WCB6200Q. 

Here's the troubleshooting we've done: 

1. Hard reset the WCB6200Q using the physical reset button 

2. Replaced coax cable between the WCB6200Q and the wall

We had an Xfinity tech out who confirmed the PoE filter was in place and changed out the XB8 for a new one. This seems to have helped a bit, but the issue still happens multiple times a day. 

Here's what hasn't been done:

1. Replace the WCB6200Q

2. Replace the coax cable between the gateway and the wall

Other issues out of my control: 

1. Potential trouble with the wall jack

2. Potential trouble with inside wiring

There are no splitters in this scenario, at least none that I've installed. If there are any, it's in the inside wiring.

So I'm looking for some help. The most infuriating thing is there are no logs anywhere that might shed some light on the issue. I just see the uptime in the diagnostics on the gateway. 

Is there a compatibility issue between the gateway and my adapter? Any thoughts on what's going on and/or how to fix it? Any help would be appreciated.

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Official Employee

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3.2K Messages

6 hours ago

 

user_qixr0q Thank you so much for stopping in for help with your connection concerns. We appreciate you being proactive and checking/trying those steps before reaching out. With the MocA signal and the additional adapter connected to your network, most of our troubleshooting we have would not help to resolve or identify the specifics you are looking for, and an on-site technician would be recommended. I know you mentioned you already had one out recently, but if the connection issues still occur, we would want to get another appointment set up as soon as possible for you. Send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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