New Poster
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2 Messages
XB8 , Moca (advanced privacy) started enabling itself constanly last week and causing a lot of network issues.
After I disable Moca through the router interface or the App, It turns itself back on after a few hours. The dhcp also begins to assign incorrect IP and some apps only work intermittenly . How do I stop it from turning on? I have had the same router and apartment for over a year. A factory resert of the router did not help.
XfinityMarcus
Official Employee
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1.4K Messages
4 months ago
Maxg001374 thank you for using the Community Forums page to reach out and let us know of your recent network concerns. I know how important it is to have your home network set up in a way that works best for your unique needs. I would be happy to take a look at your configuration on our end to get a better understanding of what is going on. Please send me a direct message with your full name and complete service address to get started.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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