Xb8 keep disconnect

@EG​ yes it is with a wifi connection. I tried with a pc hardwired directly to the router but it shows no connection.
After reset, the gateway gets the connection and internet but after 1 hour it drops, the light begins to blink and I have to reset again.

sometime the gateway requires several resets to get connected

@EG​ and tv receiver works fine. I still have tv so I dont think a connection problem from my side. Probably it is due to the gateway

Hello @user_cx7p2v, thank you for taking the time to reach out on social media.  I understand your concern with the connection, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

A tech came to check after online support could not help to identify the problem. They replaced the modem. Obviously it is their fault because the modem stopped to work after 2 weeks and they are charging me 100usd for the tech installation that I didnt ask. I could go to the store to pick up if they said that the problem was the modem. Simply they cant detect it and they are charging me

@EG​ yeah my bad, sorry EG. however, as you see from the messsages, Xfinity asked me to contact their support. 

Xfinity service is not efficient. They simple send a tech to spill you money

We are glad to further help with the visit, user_cx7p2v. If the root cause of the problem is Xfinity owned equipment or wiring, the visit is free. There are times that the visit is set up as an installation or technician recovery visit which come with the $100 charge which is what may have happened here.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message