6 Messages
Xb8 keep disconnect
I've got the XB8-t gateway just three weeks ago. It worked fine until 2 days ago. Now the gateway keeps disconnect every 30 minutes and require a restart. I tried to reset to the factory setting and set up the gateway again but no help. Any idea please?
EG
Expert
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106.9K Messages
3 months ago
Is this with a WiFi connection ? If so, as a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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EG
Expert
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106.9K Messages
3 months ago
@user_cx7p2v
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
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Lionking20
New Poster
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11 Messages
2 months ago
I am having same problem for last 3 weeks
Worked with tech support and troubleshooting didn’t help. Went to store today to get xb8 replaced anf they are out of stock
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EG
Expert
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106.9K Messages
2 months ago
You never posted the info that I requested 22 days ago.... Good luck !
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user_5t71dm
1 Message
17 days ago
I have the same behavior from the same modem. Have had no issues since Jan 2024 when I started with XFinity. Problem started 8/17/24 around 9am MST. I have logs where the internet drops every 30 minutes, at 6 minutes after the hour and 36 minutes after the hour. Multiple reboots of the gateway didn't resolve the issue. XFinity Asst troubleshooting and modem diagnostics didn't resolve. Finally got a live rep on chat on 8/18/24 around 6pm MST. Name "Rana". The chat rep updated the boot file, but that didn't resolve the issue. Rep indicated to wait for technician to come out. First available appointment is 8/22/24. Have to wait an additional 4 days with the internet dropping every 30 minutes. Nothing has changed from my side so I will not be paying $100 for anything for a technician to come out and fix XFinity's problem. Below is signal information from gateway. Please assist with how to resolve this issue if possible.
(edited)
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