XB8 Frequently Blinking Amber/Orange

I have an XB8 on my desk in my home office (where I spend the majority of my day), and I notice it blinking Amber (or Orange) frequently, often at least once a day. I don't notice an interruption in my network connection when this is happening, however. I read this could mean I'm disconnected from the network, but my streaming service stays up (I can hear the television in the next room). Does anyone know why this might be happening so frequently? Should I replace the gateway? Are others seeing this same behavior?

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XfinityNatalie

Official Employee

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254 Messages

17 days ago

Greetings user_dsf25! Thanks for sliding by our XFINITY Community Forum. We appreciate you being alert of your modem's recent activity. A frequent blinking orange light on the modem can indicate you may need to either adjust the lines behind the modem to ensure that they are tightly secured if they have become loosened over time, and or it may be from signal strength issues. Usually a modem replacement may be necessary if you are experiencing connection loss after attempting all troubleshooting steps.
Could you please check the lines connected behind to ensure everything is connected securely and then run an XFINITY speed test by connecting hardwired from your modem to PC at https://speedtest.xfinity.com/? Post the screenshot results of the speed test here afterward, so we can review together. Thank you in advance!

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user_dsf25

Visitor

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2 Messages

Thanks for your response. I had already confirmed that the connections were tight, but ensured they were tight again. Here is the speed test result you asked for. I'm paying for the 800 Mbps service. I was connected via wired, with Wi-Fi turned off on my laptop. I ran it twice on your website and got similar results. Then I ran the Ookla speed test and got my expected results. See below.

[Image Removed: "Personal Information - IP Address"]

(edited)

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12 days ago

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XfinitySara

Official Employee

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2K Messages

Thanks for coming back to let us know, @user_dsf25. I'm sorry to see results this much lower than your subscribed-to speed, and I'd love to see what we can do to help! Our Digital Care Team is awesome to work with because we'll always review and resolve issues as quickly as we can. Could you please send our team a direct message to continue?

To send a direct message:

Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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10 days ago

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EG

Expert

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112.8K Messages

9 days ago

@user_dsf25 @XfinitySara

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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Your Home Network

user_dsf25

XB8 Frequently Blinking Amber/Orange

XfinityNatalie

user_dsf25

XfinitySara

EG

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