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Wednesday, November 6th, 2024 2:09 PM

XB8 Ethernet Ports Not Working

I have tried plugging in multiple devices with multiple ethernet wire (one that I just got from the Xfinty store) and laptops, nor my other router get anything from the ports and will not connect to it. How do I enable to ports? I have tried all of the ports on it, and I even swapped the XB8 for a brand new one at the store and still the ports will not assign an IP or even talk to any of my devices.

Official Employee

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548 Messages

15 days ago

Good morning, @user_3jf0oj We would be happy to look into this for you if you still need assistance. Please send us a DM with your full name and address to Xfinity Support. 
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

 

Expert

 • 

107.1K Messages

15 days ago

@user_3jf0oj @XfinityJoe 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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