XB8 ethernet and wifi keep disconnecting 9 times a day every hour or so.

I have tried everything from disabling dhcp disabling most firewall stuff i have ability to do
this is my 3rd modem
i have reactivated, restarted, refreshed anything i have the option to do that i know how and it keeps disconnecting every so often 9-10 times a day

Here are my down and upstream info

Channel ID	29	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	20	21	22	23	24	25	26	27	28	30	31	32	33
Lock Status	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
Frequency	477 MHz	303 MHz	309 MHz	315 MHz	321 MHz	327 MHz	333 MHz	339 MHz	345 MHz	351 MHz	357 MHz	363 MHz	369 MHz	375 MHz	381 MHz	387 MHz	393 MHz	399 MHz	405 MHz	417 MHz	423 MHz	429 MHz	435 MHz	441 MHz	453 MHz	459 MHz	465 MHz	471 MHz	483 MHz	489 MHz	495 MHz	540000000
SNR	41.5 dB	42.7 dB	42.7 dB	42.7 dB	42.7 dB	42.9 dB	42.8 dB	42.7 dB	42.6 dB	42.8 dB	42.9 dB	43.0 dB	42.8 dB	42.8 dB	42.8 dB	42.7 dB	42.8 dB	42.8 dB	42.7 dB	42.5 dB	42.5 dB	42.6 dB	42.5 dB	42.2 dB	41.3 dB	41.0 dB	40.9 dB	41.2 dB	41.6 dB	42.0 dB	41.9 dB	41.3 dB
Power Level	0.3 dBmV	3.0 dBmV	3.1 dBmV	3.0 dBmV	2.8 dBmV	3.2 dBmV	3.3 dBmV	3.1 dBmV	3.0 dBmV	3.3 dBmV	3.3 dBmV	3.4 dBmV	3.3 dBmV	3.3 dBmV	3.3 dBmV	3.3 dBmV	3.0 dBmV	3.1 dBmV	3.1 dBmV	2.8 dBmV	2.8 dBmV	2.7 dBmV	2.4 dBmV	1.8 dBmV	0.0 dBmV	0.6 dBmV	-1.0 dBmV	0.3 dBmV	0.2 dBmV	1.1 dBmV	0.9 dBmV	2.8 dBmV
Modulation	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	OFDM

*Channel ID 29 is the Primary channel

Upstream	Channel Bonding Value
Channel ID	25	26	27	28
Lock Status	Locked	Locked	Locked	Locked
Frequency	35 MHz	29 MHz	22 MHz	16 MHz
Symbol Rate	5120	5120	5120	5120
Power Level	43.5 dBmV	45.0 dBmV	45.3 dBmV	45.3 dBmV
Modulation	QAM	QAM	QAM	QAM
Channel Type	ATDMA	ATDMA	ATDMA	ATDMA

CM Error Codewords
Channel ID	29	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	20	21	22	23	24	25	26	27	28	30	31	32	33
Unerrored Codewords	380462620	553181940	553193634	553209333	553223026	553236971	553251430	553266915	553280825	553294267	553307640	553322174	553335319	553347636	553360312	553373197	553388070	553401939	553410672	553424150	553436529	553450811	553465238	553478198	553492228	553504145	553517650	553532534	553546015	553556597	553559004	380462620
Correctable Codewords	380304582	1250	2091	3084	3175	2791	1287	926	783	987	761	564	699	929	1349	2124	2358	1886	900	771	574	607	469	533	738	1533	1769	1288	744	491	538	380304582
Uncorrectable Codewords	24072	739	657	825	900	696	574	463	514	449	442	413	433	449	495	610	614	521	431	369	339	369	381	313	357	425	511	468	352	385	418	24072

Responses

XfinityRay

Official Employee

•

2.3K Messages

4 months ago

Hi there, @Knees! Thanks for sharing your modem signal levels and for all the troubleshooting steps you have tried. I don't like the uncorrectable errors or timeouts. Have you checked the wiring inside your home from the coax wall outlet to the back of the modem for any damage and to ensure the wire is finger tight? Do you have any splitters along that line?

Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. If needed, we may invite you to send us a Direct Message.

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Your Home Network

Knees

XB8 ethernet and wifi keep disconnecting 9 times a day every hour or so.

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