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XB8 cannot upload large files via Wifi, but works fine when connected to Ethernet cable
Recently, I upgraded from the XB7 to the XB8 Gateway hoping to resolve this long-standing issue, but the issue persists. It actually seems to be worse with the newer equipment.
There was another similar post, but it has since been closed:
If I change my WiFi to use my personal (iPhone) hotspot, I am able to upload large files.
In response to some of the follow-up questions that Xfinity asked:
I am uploading 3D CAD drawing files and video files. With the CAD files, the issue can be with large individual files, or it can occur when I upload multiple smaller files in one transaction, where their cumulative is large. I don't have a threshold file size figured out. Generally, this happens when the upload package is a few hundred MB.
When I upload these types of files to an internet browser-based service, I just get a generic error message, but when I upload to a cloud-hosted file storage server, I get a more detailed error message stating something to the effect of "the connection was closed by the remote host". This makes it seem more like it's a timeout issue. At the very least, it provides additional insight into the matter.
Disconnecting from the VPN that I use does help. If you are experiencing something similar, that might be the bump that you need. But I would still really like to understand why this happens in the first place.
XfinityRaf
Official Employee
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633 Messages
16 days ago
Good evening @user_jr9su0. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
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