XB8 always rebooting by itself

My XB8 getway always rebooting by itself almost everyday more than once affecting my work (working from home), is there something wrong with the equipment? your online assistant is useless answering different from my question

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XfinityJohnG

Official Employee

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2K Messages

11 days ago

Thank you for reaching out to us here @user_j75s6l. That modem should only be going through a reset or reboot if there are firmware or hardware updates. Is that happening at the same time daily or randomly? If you are still experiencing that issue we can look further into that from here for you?

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user_j75s6l

Visitor

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2 Messages

daily, this morning I have a chat with a live agent name sagar & check everything & find out that the boot file is outdated, and manually updated it after that I ended the chat because his asking me to fill up a form when I open it mostly asking for personal info like ssn I did’t provide as of this moment the equipment is ok

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11 days ago

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XfinityJohnG

Official Employee

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2K Messages

Thank you for the update @user_j75s6l. If you do run into any issue with that service reach out to our team here. We can always check and verify that bootfile is correct for you.

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11 days ago

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user_j75s6l

XB8 always rebooting by itself

XfinityJohnG

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