XB8 5 GHz & 6 GHz not working

Hello!

About a week ago, I upgraded to the XB8 Router.

Since then, none of my devices have been able to use the 5 GHz network, yet the 6 GHz network.

My Phone (iPhone 13) Supports 802.11ax, however doesn't show 6 GHz or the 5 GHz networks.

Same issue with my Acer Nitro 5 with Killer Networking.

I've tried to change, even reset the router. Nothing helps.

With ethernet my speeds are fine. It's just Wi-Fi that is having issues.

(I've also attempted to find the 5 or 6 GHz networks with a numerous number of devices, which all support both.)

That's my most urgent problem. Port Forwarding just doesn't work as a whole.

Could I get some help?

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tameful

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2 Messages

4 years ago

Just to add on, the web GUI it's self can't even find its own 5 or 6 GHz networks.

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Hello and welcome to Comcast. Thank you so much for reaching out to us about your Wi-Fi issues you are having with the new XB8 modem. You are in the right place and I would like to take a look at your account and trouble shoot the issues. Please send me a private message with your full name and service address.

To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

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4 years ago

0

Your Home Network

tameful

XB8 5 GHz & 6 GHz not working

tameful

XfinityRoberto

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