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jkcarrol
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30 Messages

Thursday, February 11th, 2021 5:00 PM

Closed

xb7 xFi blocking access on profiles when a downtime schedule created, even though it shouldn't be

Today the wifi on my son's chromebook and PS4 and my daughter's TV stopped working unexpectedly. I checked and my work laptop, my phone, and other devices were fine.

 

As a troubleshooting step, I deleted the "bedtime" downtime profile (set to 11:30pm - 10am) and viola! My son's PS4 and chromebook were working again. But as soon as I created the downtime profile again, it paused his internet access.


The profile does NOT show paused and pausing/unpausing doesn't affect it.

 

This seems to be a bug in th xb7's downtime feature. Has anyone else seen this or know of a fix? It's really annoying to have to manually turn things on/off, especially if I'm already asleep!

Question

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Updated 

4 years ago

8.5K

121

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KLStanko

New Poster

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6 Messages

4 years ago

Same problem for me since 2/11. Last night (2/15) it began working properly again. Set my kids downtime for 10p-8a and it went off at 10. App shows it’s still paused now and should come back in 15 min. Whatever was happening is finally fixed. This is after a day spent messaging support and then having me reboot, delete app, clear cache etc which did NOTHING to help. It was obviously on their side and they finally addressed it.

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Angie87401

New Poster

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5 Messages

4 years ago

Same problem but have you all noticed that it blocks all mostly in the evening and it all seems to have started on 2/12? I have downtime set for myself and my kids and I couldn’t access anything on the app even. Finally used cellular data to connect to website and tested all devices, speeds and modem. Everything shows perfect but still won’t work. I have a hotspot near enough to connect and it and cellular data works perfectly. I finally deleted all downtime schedules, like most of you had to do, and now I can connect. I’m not seeing anything on the posts with a universal answer to what seems a universal problem. If anyone has gotten an answer from xfinity please post it so maybe we can all fix our schedules.

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Angie87401

New Poster

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5 Messages

4 years ago

Thanks for the update. I think I’m going to wait until after the school day ends and try again to set schedules. I’m hoping you’re right and it will run smoothly again. Otherwise I’ll be collecting power cords and phones, and nobody wants to do that with teenagers! 😉

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DanielG1

Frequent Visitor

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5 Messages

4 years ago

It would be nice just to get some type of confirmation from Comcast. This obviously was a widespread issue. How difficult is it for them to say, "we recognize that there is an issue and we're working on it." Also, if the issue has been addressed, it would be nice to get an official word on that as well. That is how a company with "good" customer service operates but it has never been the Comcast way. Too many times they leave us all in the dark.

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Angie87401

New Poster

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5 Messages

4 years ago

There are a large number of posts about this issue in another thread. It would be nice to have a help topic dedicated to this.

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Angie87401

New Poster

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5 Messages

4 years ago

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TinaVessey

New Poster

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1 Message

4 years ago

I am having the same issue with my children's devices and downtime schedule.  Is there a way to fix this?

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KarolSnook_aol

Regular Visitor

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2 Messages

4 years ago

Comcast now has the downtime time zone issue fixed so anyone who deleted downtimes or changed them to UTC/GMT may now add them back in your local time zone!

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Phil02135

Frequent Visitor

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10 Messages

4 years ago

This morning my grandson call me at work to tell he was unable to connect the PS4 to the Internet, because I had start and pause downtime of by five hours. I moved the PS4 to a different profile without downtime setting. Just finish test downtime., and YES it is working once again

 

thank you Comcast 

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macdanife01

Frequent Visitor

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10 Messages

4 years ago

I can also confirm the issue has been fixed.  Thanks Comcast for making this a priority.

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XfinityAmira

Official Employee

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4.1K Messages

4 years ago

Hello all! We're delighted to hear this issue has been corrected on your end as well, thank you so much for the updates. Please be sure to let us know if you experience this problem again, we're here to help! 

 

If you are still running into this problem on your end, please feel free to send us a private message including your first and last name as it appears on the account. To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

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Starkcountry

New Poster

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1 Message

4 years ago

So, clearly this is a bug on xfinity’s end as we are all experiencing the same issue. I have six children on different downtime and restriction levels, will we be informed when this problem is resolved?

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User_Denise97

New Poster

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10 Messages

4 years ago

Starkcountry mine started working again on the 15th.

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lightstorm22

Contributor

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209 Messages

4 years ago

I haven't been keeping up with the thread, so I'm a few days late, but just to add mine seems to be working again as well.

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RonMill

New Poster

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1 Message

4 years ago

Same problem as described. Downtime setting blocks the the kids entirely regardless of the time set.

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