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jkcarrol
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30 Messages

Thursday, February 11th, 2021 5:00 PM

Closed

xb7 xFi blocking access on profiles when a downtime schedule created, even though it shouldn't be

Today the wifi on my son's chromebook and PS4 and my daughter's TV stopped working unexpectedly. I checked and my work laptop, my phone, and other devices were fine.

 

As a troubleshooting step, I deleted the "bedtime" downtime profile (set to 11:30pm - 10am) and viola! My son's PS4 and chromebook were working again. But as soon as I created the downtime profile again, it paused his internet access.


The profile does NOT show paused and pausing/unpausing doesn't affect it.

 

This seems to be a bug in th xb7's downtime feature. Has anyone else seen this or know of a fix? It's really annoying to have to manually turn things on/off, especially if I'm already asleep!

Question

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Updated 

4 years ago

8.4K

121

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naspers09

New Poster

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1 Message

4 years ago

This is happening in our household too, one of our kids was not able to connect to the internet with their own profile. We got him connected by assigning his laptop to a profile that is working fine. after that though, we made a new profile for him and deleted his old profile. after re-assigning his latpop to the new profile, it stopped working again with the new profile. please fix this!!

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MikeHLS

Regular Visitor

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4 Messages

4 years ago

Hello. I have been having the same issue since Friday evening (2/12/21). I have had zero issues and then at 5:00 Friday any device on the profile was disconnected to the internet. I reset our gateway with no luck. I then removed all devices from the profile and the problem was fixed. I then added all devices back to the profile and everything seemed to be fine. Then again on Saturday at 5:00 all profile devices were cut off from the internet again. I again reset our gateway with no luck. I then deleted the profile all together and all devices connected again. When I created a new profile all devices then disconnected again. I currently have no profiles set up which is a problem for access control for my three kids. It seems that the router or some point in the Xfinity system has us pegged in a different time zone since the disconnects happened at the same time the last two days. Please help.

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Kathy_H

New Poster

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1 Message

4 years ago

Mine isn't working either, but the opposite problem as most.  It's turning off when it should be on.

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arkkuss

New Poster

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1 Message

4 years ago

We have the same issue.  In our case it happens 5 hours before it is scheduled.  I have to remove the schedule for the day for it to work again during allowed hours.

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hassmh

Regular Visitor

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1 Message

4 years ago

Hi Abbie, I have a similar issue as mentioned above, and was going send you a message to try to get help but have no Send Message option when clicking your name.

 

Issue has been occuring for at least 3 days, previous downtime was working without issue, trying to diagnose for two days but xfinity app shows devices are unpaused, but devices have no access and sometimes get message saying they are paused when trying to access web sites, even though scheduled downtime is hours away.

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dmcp89

Frequent Visitor

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5 Messages

4 years ago

I think it's five hours off. The past two nights it shut off at 8:00pm instead of 1:00am. Today it was set to turn off at 10:15pm (school the next day, so earlier bedtime) and instead if turned off at 5:15pm.

 

@MikeHLS by any chance did you have your downtime scheduled to start at 10:00pm? Is it triggering 5 hours early for you too?

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MikeHLS

Regular Visitor

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4 Messages

4 years ago

It was set for 10:30 the first two times so I guess an incorrect time zone would not be the issue. I logged out of the app earlier today and recreated the profile. This time the internet cutoff at around 2:00 with the downtime set to start at 10:30.

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MikeHLS

Regular Visitor

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4 Messages

4 years ago

I just tried that and no luck. I cleared the cache, logged out and restarted. As soon as I enter a downtime the internet connection is gone. I even deleted the app and downloaded it again and it still shuts down internet access as soon as I assign a device to the profile. This appears to be widespread since Friday according to the reviews in the Google Play Store.

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HoltFam

New Poster

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1 Message

4 years ago

This exact thing is happening to us too. Do you know of a solution yet.?Many thanks.

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richn1964

New Poster

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1 Message

4 years ago

I first noticed a problem the evening of Feb 12.  Devices that were supposed to start downtime at 1:00 AM CST were losing internet access at 7:00 PM CST.  I just did a test with a device assigned to a Test profile, I set downtime to begin at 11:00 PM CST and tested device access at 5:08 PM CST. Internet access to device was stopped. When I changed downtime to begin at 11:30 PM, the device had internet again.  So the downtime settings seem to be 6 hours off in my time zone.

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legalalien

Regular Visitor

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2 Messages

4 years ago

Same issue here. The gateway seems to be using UTC to actually pause devices, not the time zone we are in (Central).

There is a couple of threads on this issue already.

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JeffS43

New Poster

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1 Message

4 years ago

My Xfinity app is pausing devices outside of there designated pause times. If I delete the schedule or reassign them to profiles without a set downtime they are able to connect. The app does not indicate that the devices are paused, the devices show an active connection, but are unable to connect to any websites or apps.

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Hmilne

New Poster

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1 Message

4 years ago

Same thing happening to me. For the money paid this seems unacceptable.

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Edjanderson42

New Poster

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1 Message

4 years ago

I have the same problem with having a schedule. Started on 2/12. Devices with a schedule can not get internet access hours before downtime schedule starts. I.e. downtime schedule starts at 10 but devices lose internet at 3 pm

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dvlassopoulos

Frequent Visitor

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5 Messages

4 years ago

Fix this Comcast now. You are usurping parental oversight!

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