jkcarrol's profile

Contributor

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30 Messages

Thu, Feb 11, 2021 5:00 PM

xb7 xFi blocking access on profiles when a downtime schedule created, even though it shouldn't be

Today the wifi on my son's chromebook and PS4 and my daughter's TV stopped working unexpectedly. I checked and my work laptop, my phone, and other devices were fine.

 

As a troubleshooting step, I deleted the "bedtime" downtime profile (set to 11:30pm - 10am) and viola! My son's PS4 and chromebook were working again. But as soon as I created the downtime profile again, it paused his internet access.


The profile does NOT show paused and pausing/unpausing doesn't affect it.

 

This seems to be a bug in th xb7's downtime feature. Has anyone else seen this or know of a fix? It's really annoying to have to manually turn things on/off, especially if I'm already asleep!

Responses

Regular Visitor

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1 Message

6 m ago

Wifi downtime schedule has stopped working that I setup in the app.  Why has this happened?  This seems to have started a few weeks ago.  It will show in the app that the profile is paused, however the devices are not paused and show activity past the downtime pause time.  This is causing many problems with kids playing past the pause time where the device should shut off.

Official Employee

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210 Messages

6 m ago

Hi, @ mgarrett03! Thanks for spending your time to reach out to Comcast over our forums page for help with the WiFi pause time concern! I definitely understand the inconvenience that this can cause as I’m a parent with kids myself so I can relate! I apologize for the inconvenience that this has caused you! You have come to the right place for a solution! Let’s get this fixed! To research this further would you mind clicking on my handle “ComcastGabe” and sending over a private message with your first/last name and full address?

New Poster

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2 Messages

5 m ago

I’m having the same issue. My sons profile shows it is in downtime and all but one of his devices are paused. It goes into downtime at 11:59 pm yet his profile for today already says he’s been on for 4 hours 10 minutes showing activity from 0000 - 3:10 am. Why is this happening!

New Poster

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1 Message

4 m ago

I’m having the exact same problem. Just started yesterday. Help please.

New Poster

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7 Messages

4 m ago

When setting downtime in xfinity app it is pausing devices outside of the downtime schedule. I can’t set a schedule it pauses devices when I delete the scheduled downtime device works again. Please help.

New Poster

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4 Messages

4 m ago

Yes, I am also having this issue as of 2/12. Only on my kid profile one. I deleted the whole profile, started over and same thing. The downtime if setup for the night is blocking all of the access. If I delete it, viola it works. 

Frequent Visitor

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7 Messages

4 m ago

Wow so we all discovered the exact thing. I was wondering why my kids devices stopped working. I eventually figured out that unassigning them restore connection but when you put the device back into the profile it blocks internet. 

 

Hopefully comcast addresses it soon.

BIG_J54

Frequent Visitor

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5 Messages

4 m ago

I've been using the downtime feature for a while now but it does not seem to be working as it used to anymore. I setup a weekend downtime to start at 1am but it will not allow my son to connect at all even before that time. For example, today is Friday around 9pm, I set the schedule to stop at 1am on Saturday but it will not let him connect right now. There are no other schedules that interfere, as part of my troubleshooting I deleted all schedules and tried to create only one with the settings above.
Did something change, am I doing something wrong? Is there a recommended way to setup downtimes that start after midnight? That has always been a problem but it used to work at least.
Thanks!

New Poster

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2 Messages

4 m ago

I’m having a similar problem. We’ve been using the same downtime schedule for months and it always works correctly. Today my son was in school like normal and it kicked him from internet access. I double checked and he was not in down-time and nothing was changed. When I deleted the downtime schedule devices worked again. I went and set up a new schedule with downtime scheduled for later tonight. All devices quit working again. Only affected devices in his profile. Had to delete all downtime schedules to get internet access back.
KLStanko

New Poster

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6 Messages

4 m ago

Yes! Same here. We had a brief internet outage (30 min) and my kids devices wouldn’t connect yesterday evening after 10pm even thought downtime was set for midnight. Worked all day today for schoolwork and at 10pm tonight it happened again. Downtime Emma’s set for 3am. Moved their devices to a new profile and it worked! Every time I set downtime though, it disconnects their devices. So frustrating! Someone help please!

New Poster

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3 Messages

4 m ago

I just discoved the same issue with my kids down time schedule, paused well before the set time. 
I chased it, checked the date/time settings of the gateway, gateway reboot, deleting the profile, adding the devices to the profile and as soon as the schedule was created issue returned. 

Has anyone been given a reason and solution to correct this problem?

New Poster

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2 Messages

4 m ago

I’m having a similar problem. We’ve been using the same downtime schedule for months and it always works. Today my son was in school and it kicked him from internet access. Had to delete all downtime schedules to get internet access back.

New Poster

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3 Messages

4 m ago

I just discoved the same issue with my kids down time schedule, paused well before the set time. 
I chased it, checked the date/time settings of the gateway, gateway reboot, deleting the profile, adding the devices to the profile and as soon as the schedule was created issue returned. 

Has anyone been given a reason and solution to correct this problem?

 

 

jkcarrol

Contributor

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30 Messages

4 m ago

I figured out the problem - the software assumes the time you're setting is GMT time *not* your local time.

 

So as a workaround, adjust the start/time times by however many hours off you are from GMT. I just confirmed this by setting a profile to be off from 5:30am to 6:30am and it immediately cut my connection off. I'm in PT so it's 9:52pm here, so with DST I'm GMT-8. So you can adjust the times to shift things based on what time zone you're in.

 

Comcast fix this, how did this even get past QA/testing??

New Poster

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1 Message

4 m ago

I'm having the same problem.  My son's internet is paused hours before the scheduled time.  This just started on 2-11-21.  I had to remove his devices from the profile, as a temporary fix.  Now the downtime scheduling is useless.  What is causing this?

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