Problem Solver
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857 Messages
XB7 won't connect my wifi devices
Upgraded to XB7 from XB6 on Sunday (they were supposed to send XB8 but that is for another thread) and the XB7 installed easily using the app. Worked great Sunday and Monday and then late last night (probably after an update from Comcast) it knocked all my wifi devices off line and out of the utility (10.0.0.1) where they were On Sunday. So I entered them manually into the utility and saved them and still no connection. I hard rebooted the XB7 and still no connection. So I need some expert help why am I having this problem and how do I fix it? Thanks
WindsurfMaui
Problem Solver
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857 Messages
3 years ago
PS when I try to connect my cellphone on either 2.4 or 5.0 where it used to say saved in the wifi connection list on my phone it says disabled. No clue what is disabled since I have the cellphones on the MAC allowed list and am using the right passwords.
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CCChelseaA
Problem Solver
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637 Messages
3 years ago
It sounds like you're off to a great start with troubleshooting, and I'm so glad to hear that you're familiar with our app!
I can understand how critical it is to have a good solid internet connection at home, and you've come to the right place for help!
By chance, had you completed any of the troubleshooting steps availble through the Xfinity app already, or perhaps even via our https://comca.st/3kg3zBO website? Not only is troubleshooting available, but you can also check for service interruptions reported in the area as well!
If not, no worries at all!
We can still help!
Please follow the steps below to join us in messaging and be sure to include your first and last name, and full-service address to begin!
To send a "Peer to peer" message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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• Press Enter to send it
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