XB7 with Orbi RBR50 and RBS50 in Access Point Mode Issue
I have a XB7 (Model:CGM4331COM) that I would like to use as my router with the WiFi turned off, and I would like to use my Orbi Router RBR50 and Satellite RBS50 in Access Point mode, but as soon as I get to the last step of connecting my Orbi satellite wired directly to the Orbi router, my internet connection goes offline until I disconnect the Orbi router and satellite. As soon as I disconnect my Orbis, my internet connection comes back online. I can reproduce this every time, and I believe there is an incompatibility issue either with the XB7 or the Orbi. I have tried using the Orbi using firmware 18.104.22.168 and the most recent 22.214.171.124, but I see the same issue on both firmware versions.
Below are the steps I can take which will reproduce the issue:
- Turn off the wifi on the XB7 and reboot it for good measure.
- Reset the Orbi router and satellite , and then put it into AP mode with the correct wifi settings. Orbi is set to pull an IP from the XB7 using DHCP.
- Connect the XB7 to the Orbi in AP mode using the Internet port on the Orbi (doesn't matter which port I use on the XB7), and the Orbi will pull a valid IP address from the XB7. At this point, my network is online with the XB7 in routerl mode, and my Orbi RBR50 in AP mode. I can browse the internet either wired or wireless with no problems indefinitely.
- As soon as I connect the Orbi RBS50 satellite to the Orbi RBR50 using wired backhaul (not going through a switch), and this is when my internet access will go down for wired and wireless access.
I would like to point out that I have had the XB7 in router mode along with the Orbis in AP mode before successfully, but I also experienced the same issue of bringing down my network when originally setting that up until I did a hard reset on both the XB7 and Orbis. Even resetting everything took a few trys and it's a pain to do that, but I know I could probably get it working again if I went the hard reset route again.
Not that long ago, I decided to try to the Orbis in router mode with my XB7 in bridge mode, but now I would like to go back to the XB7 in router mode with the Orbis in AP mode. By the way, everything works just fine when the XB7 is in bridge mode and the Orbis are in router mode using the exact same wired connections.
I'm not sure if the issue is with the XB7 or the Orbi, but I wanted to see if anyone else has experienced this issue. If others have experienced this, I would like to report it to the proper channels at Xfinity so they are aware.
Thanks in advance for any feedback or assistance.