geekgirrl's profile

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8 Messages

Wednesday, February 16th, 2022 7:04 PM

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XB7 slow speeds. 1.3Gb to 1.5Gb to the modem but 950Mbps on the ethernet cable?

I just swapped my XB7 with a new XB7 with the tech that came out. I pay for 1.2Gbs and testing from xfinity shows I'm getting 1.3Gbs-1.5Gbs on site and from phone support. Testing from the tech and my hard wired pc shows I'm getting 950Mbps output from the modem. Supervisors and Tier 2 support HAVE NO CLUE why the modem throttles our speed. Is it a setting at comcast??? Some people on here are getting 1.4Gbps with the same modem. Why is xfinity throttling some of our modems???  Its 100% not my wiring or devices since we tested before the devices.  Thanks.

Expert

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108.5K Messages

3 years ago

Are you using the ethernet port with the red stripe on it ? Are you using at least a cat6 ethernet cable ? Does the computer / device that you are testing the speed with have a greater than a gigabit (2.5 gig) ethernet port ?

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@EG​ Yes I'm using the red ethernet port. And guess what? We got the same exact speeds on all the ports of the XB7. The tech here tested them all. No difference. We also used my cat6 and his cat5 cable and all were the same speeds also. 
We didnt use a computer we used Comcast/Xfinity's speed test device that all the techs carry. We took the computers out of the equation. Engineering troubleshooting 101.  Thanks for the reply :)

Expert

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108.5K Messages

Quite welcome ! Hmmm.... Sorry they didn't apply... Around 950 'ish is typically what you get from a 10/100/1000 (gigabit) capable port due to the ever-present ethernet overhead. That's why I mentioned those. I don't know what's going on then, sorry. Perhaps someone else will chime in here. Good luck with it !

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@EG​ Thanks. Nobody at xfinity knows. They didnt even say "well thats the speed we give you even though you pay for 1.2 and thats what it can hit.."  And those are the speeds I'm getting. Xfinity runs the test from the call center showing 1.5Gbps to my modem which is amazing but why to they throttle it is my question. Seems like a setting somewhere in the system but yet some on here get 1.4Gbps. I know someone at corporate so I'm trying to get him to put me in contact with an engineer there. Thanks again :)

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108.5K Messages

😊

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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So I talked to a friend who use to work in the industry. He had similar issues and just kept having truck roll out to his house until someone figure it out. They needed to RE-provision his modem as it was set to gigabit service and not the 1.2. I'm going to call and see if that will work. 

Visitor

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2 Messages

3 years ago

Do you have a 2.5GBE or 10GBE device on the other end in your testing?  99.9% of home consumer devices can only reach a maximum of 1Gb using 1Gb NICs, which is what it sounds like you have. That's about 900-950Mb/s, max, when factoring in overhead. The 1.2Gb plan isn't of much use for those who don't have 2.5Gb or 10Gb networking gear. The tech's device might not even be capable of pulling >1Gb reliably, since most customers are happy with 50Mb or so and most contractors aren't going to outfit their techs with the more expensive 10Gb stuff - most customers only care as long as they can stream their netflix. Regardless, you won't see any benefit unless you have enterprise grade 2.5 or 10Gb networking gear downstream of the modem.

(edited)

Contributor

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50 Messages

@jopsua​ Have you actually read this thread?

Visitor

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2 Messages

@confuzzeled​ Yes. The OP said the tech used a manual tester, taking the PC component out of it. OP has not said if they have >1Gb capable networking equipment. Wired or not, if your NICs are 1Gb, you're getting 1Gb speeds. It's entirely possible the tester the tech/contractor used only operates at 1Gb line speed. Did you read my reply?

Contributor

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83 Messages

3 years ago

This is our speed to our equipment

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