New Poster
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2 Messages
XB7 ethernet
My download speed is around 900 Mb per second on ethernet but for some reason, my upload speed is around 30 Mb to 10 Mb. Is there something I’m doing wrong? I need some help here.
New Poster
•
2 Messages
My download speed is around 900 Mb per second on ethernet but for some reason, my upload speed is around 30 Mb to 10 Mb. Is there something I’m doing wrong? I need some help here.
XfinityAdrienne
Official Employee
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1.2K Messages
2 months ago
Hey there, heldck! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I appreciate you sharing those details with us, and it helps a ton having what you are seeing on your end as far as speed test. Are you testing the speeds on the same device? Did you confirm your up to Upload speed for your account? You can find it through the Xfinity App, and selecting Wifi which will display the up to speeds. If you are not in our Next Gen speed area, typically the max upload speed is up to 35 Mbps depending on the package you subscribe to. If you have confirmed you should have more speed, have you attempted a new ethernet cord?
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