1 Message

Thu, Dec 2, 2021 12:08 AM


XB7 does not show 2.4hz wifi. Cannot connect device.

How do I unmask the 2.4 wifi so I can connect garage door opener switch? I do not see an option for this in the app under connect/See Network/Advanced Settings

Official Employee


436 Messages

2 m ago

Hi, @user_096868! Welcome to the XFINITY forums page. I am sorry to learn about this experience with not being able to connect that garage door opener switch. I can definitely see how inconvenient this can be. We can help.

Here is a great digital option for viewing the details on how to split up those Wifi channels to a 2.4 and 5.0 Ghz channel Please let me know if this helps.

Regular Visitor


5 Messages

12 d ago

I just installed a new B7 Gateway and the smart thermostat and Wemo plugs could not connect to the new Wifi router.  This article showed how to setup the 2.4 Ghz network separately.  Was able to do that connect to the 2.4 with my cell phone and reconnect the devices.  Thanks!




91.7K Messages

12 d ago

Topic closed.

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