Visitor
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1 Message
XB7 does not show 2.4hz wifi. Cannot connect device.
How do I unmask the 2.4 wifi so I can connect garage door opener switch? I do not see an option for this in the app under connect/See Network/Advanced Settings
Visitor
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1 Message
How do I unmask the 2.4 wifi so I can connect garage door opener switch? I do not see an option for this in the app under connect/See Network/Advanced Settings
XfinityGabriel
Official Employee
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436 Messages
2 m ago
Hi, @user_096868! Welcome to the XFINITY forums page. I am sorry to learn about this experience with not being able to connect that garage door opener switch. I can definitely see how inconvenient this can be. We can help.
Here is a great digital option for viewing the details on how to split up those Wifi channels to a 2.4 and 5.0 Ghz channel Please let me know if this helps.
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Cdanforth
Regular Visitor
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5 Messages
12 d ago
I just installed a new B7 Gateway and the smart thermostat and Wemo plugs could not connect to the new Wifi router. This article showed how to setup the 2.4 Ghz network separately. Was able to do that connect to the 2.4 with my cell phone and reconnect the devices. Thanks!
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EG
Expert
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91.7K Messages
12 d ago
Topic closed.
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