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user_78e259
1st Topic

Visitor

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3 Messages

Thursday, May 13th, 2021 6:46 AM

Closed

xb7 bridge mode for 400+ Mbps is not stable

Hi Folks, trying to use xb7 in bridge mode, does not seem to be stable. Is this supported?

Thanks

Question

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Updated 

4 years ago

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CCBiancaB

Problem Solver

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574 Messages

4 years ago

Hi, @user_78e259! You can view steps on how to use bridge mode here: https://comca.st/2RXH1dX. Please let me know if this helps! 

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EG

Expert

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111.6K Messages

4 years ago

@user_78e259 

Yes. Bridge mode is supported. What exactly isn't "stable" ? The speeds ? The internet connection ? Both ?

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user_78e259

Visitor

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3 Messages

The internet connection drops. Spoke to a rep, said I have flex tv thus, can't use bridge mode, is that correct?

4 years ago

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user_78e259

Visitor

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3 Messages

Has anyone had this issue before? thanks

4 years ago

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EG

Expert

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111.6K Messages

O/k is this with a WiFi connection ? If so, for a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?


With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before we proceed any further. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

4 years ago

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CCAbbie

Problem Solver

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1.4K Messages

@ user_78e259 Thank you for reaching out! Are you having specific issues with your Xfinity Flex box while in bridge mode, or are you noticing connection drops on all devices? 

I no longer work for Comcast.

4 years ago

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EG

Expert

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111.6K Messages

4 years ago

@user_78e259 

Have you had a chance to try that test that I suggested? If so please answer here on the open / public forums.

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