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user_78e259
1st Topic

Visitor

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3 Messages

Thu, May 13, 2021 6:46 AM

xb7 bridge mode for 400+ Mbps is not stable

Hi Folks, trying to use xb7 in bridge mode, does not seem to be stable. Is this supported?

Thanks

Question

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Updated 

1 m ago

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Responses

ComcastBianca

Official Employee

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106 Messages

1 m ago

Hi, @user_78e259! You can view steps on how to use bridge mode here: https://comca.st/2RXH1dX. Please let me know if this helps! 

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EG

Expert

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87.1K Messages

1 m ago

@user_78e259 

Yes. Bridge mode is supported. What exactly isn't "stable" ? The speeds ? The internet connection ? Both ?

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user_78e259

Visitor

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3 Messages

The internet connection drops. Spoke to a rep, said I have flex tv thus, can't use bridge mode, is that correct?

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1 m ago

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user_78e259

Visitor

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3 Messages

Has anyone had this issue before? thanks

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1 m ago

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EG

Expert

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87.1K Messages

O/k is this with a WiFi connection ? If so, for a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?


With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before we proceed any further. 

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1 m ago

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ComcastAbbie

Official Employee

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315 Messages

@ user_78e259 Thank you for reaching out! Are you having specific issues with your Xfinity Flex box while in bridge mode, or are you noticing connection drops on all devices? 

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1 m ago

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EG

Expert

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87.1K Messages

1 m ago

@user_78e259 

Have you had a chance to try that test that I suggested? If so please answer here on the open / public forums.

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