Visitor
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1 Message
XB7 & 802.11b Devices
I've had devices running on my XB7 for 6 years. After July 16th, one device that did work, will no longer connect to the WiFi. I learned that the device "DIYMetar" relies on 802.11b connections. I've only had it connected to the XB7, and now it no longer connects. Did something change to the XB7 firmware in July?
XfinitySean
Official Employee
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965 Messages
1 month ago
Hi user_skyf5i, we appreciate you reaching out here on the Xfinity Community Forums! While we do roll out regular firmware updates to our equipment, we haven't pushed out anything that would disable any WiFi frequencies. This is a very common issue when it comes to modern routers with band-steering and wireless devices that rely on a 2.4 GHz connection (802.11b). The XB7 broadcasts 2.4 GHz and 5 GHz bands with the same SSID or network name by default which can make it difficult for these devices to connect.
I've experienced the same issue myself with smart devices in my home, and I've found the best fix is to split the bands by renaming the 2.4 GHz SSID to provide a dedicated connection for devices that rely on that 2.4 GHz band. You can find steps to do the same on our support page covering how to View and change your WiFi network name and password.
Please let us know if that helps!
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