XB7 2.4GHz not broadcasting

Thank you for reaching out to us @user_0f7s46! Are multiple devices having issues finding the 2.4 GHz band or is there one particular device having issues?

Do you have our Xfinity app downloaded? In the Xfinity app:

1. The first page that opens should be the "Overview" page.
2. Towards the bottom of the page there should be a “WiFi” tab.
3. Clicking on this tab will take us to a page showing the xFi Wireless gateway.
4. Towards the left side of this page there should be a “WiFi Details”.
5. This should take us to a page to select a WiFi band.
6. Clicking on the any of the bands should bring us to a page with a QR code with the option “Edit WiFi settings” towards the bottom.
7. Clicking on “Edit WiFi Settings” will bring us to a page with your WiFi network name and password.
8. On the bottom of this page we will want to select “Split bands (not recommended)”
9. This option will allow you to create a unique wifi Network name for the 2.4 GHz and the 5.0 GHz WiFi networks.
10. From here, we want to type different WiFi Names and WiFi Passwords for each band.
11. Then Click Save at the very bottom.