Visitor
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15 Messages
XB6-T Gateway: Disabled WiFi Hotspot Still Getting Interference
I have disabled the wifi hotspot in my account through the xfinity app but there are still two networks that show as XFINITY (secured) and xfinitywifi (not secured) and they are interfering with my home WiFi network. Is there someone that can disable these for me?
Thanks.
CCCassandra
Problem Solver
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502 Messages
2 years ago
Hi @user_1cfc53, thank you for reaching out on the Xfinity Forums. These would be public WiFi networks, and they aren't able to be disabled. They also won't interfere with your personal WiFi connection. However, if you're seeing an issue with connection then that's definitely something we'd want to check into further. What sort of issues are you seeing with your services?
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EG
Expert
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110.6K Messages
2 years ago
@user_1cfc53
Could it be a neighbor, a business, or a pole-mounted Xfinity public WiFi hotspot ? As a test to verify that they are actually broadcasting from your gateway device, unplug the gateway and see if those broadcast names disappear. Then plug it back in and see if they reappear. If they do, then you'll know that it's yours.
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