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Visitor

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15 Messages

Wednesday, June 7th, 2023 12:23 AM

Closed

XB6-T Gateway: Disabled WiFi Hotspot Still Getting Interference

I have disabled the wifi hotspot in my account through the xfinity app but there are still two networks that show as XFINITY (secured) and xfinitywifi (not secured) and they are interfering with my home WiFi network.  Is there someone that can disable these for me?

Thanks.

Problem Solver

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502 Messages

2 years ago

Hi @user_1cfc53, thank you for reaching out on the Xfinity Forums. These would be public WiFi networks, and they aren't able to be disabled. They also won't interfere with your personal WiFi connection. However, if you're seeing an issue with connection then that's definitely something we'd want to check into further. What sort of issues are you seeing with your services?

Visitor

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15 Messages

@XfinityCassandra​ 

Then what is the purpose of the opt-out of wifi hotspot service in the account settings?  This used to be where you disabled your gateway from being a public hotspot.

The issue is when the XB6 is on, it forces my home WiFi equipment into congested channels so they are constantly dropping connections.  I need the gateway WiFi networks disabled.  Thank you.

Visitor

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15 Messages

@XfinityCassandra​ Xfinity's Reddit support group was able to remove these WiFi networks from my XB6 within minutes of the request.  This can be set to resolved.

Expert

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110.1K Messages

2 years ago

@user_1cfc53 

Could it be a neighbor, a business, or a pole-mounted Xfinity public WiFi hotspot ? As a test to verify that they are actually broadcasting from your gateway device, unplug the gateway and see if those broadcast names disappear. Then plug it back in and see if they reappear. If they do, then you'll know that it's yours.

Visitor

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15 Messages

@EG​ great suggestion.  It is indeed coming from my gateway.  Thank you.

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