The cooling fan is malfunctioning or the blades are loaded with dust. It's quite a common problem here. You could try blowing it out with some canned air. If that doesn't work, there is no fix other than to get it swapped out for another by them. Taking it to your local Xfinity store to be swapped out for another would be the fastest option, or ship it back for free via UPS and have them ship you another one. You can also choose to pay for a UPS pick up at https://www.ups.com/us/en/business-solutions/pickup-dropoff-options/ups-on-call-pickup.page or by calling 1-800-PICK-UPS.
@user_l3x83w Thank you for making us aware that your modem is making a lot of noise. Yes, this is known to happen, especially if the modem is not in an open area and collecting too much dust. Have you tried restarting the modem by using the Xfinity app? How about using a compressed air duster?
EG
Expert
•
120.3K Messages
2 days ago
The cooling fan is malfunctioning or the blades are loaded with dust. It's quite a common problem here. You could try blowing it out with some canned air. If that doesn't work, there is no fix other than to get it swapped out for another by them. Taking it to your local Xfinity store to be swapped out for another would be the fastest option, or ship it back for free via UPS and have them ship you another one. You can also choose to pay for a UPS pick up at https://www.ups.com/us/en/business-solutions/pickup-dropoff-options/ups-on-call-pickup.page or by calling 1-800-PICK-UPS.
https://www.xfinity.com/support/articles/returning-your-equipment
0
0
XfinityRaul
Official Employee
•
3K Messages
5 hours ago
@user_l3x83w Thank you for making us aware that your modem is making a lot of noise. Yes, this is known to happen, especially if the modem is not in an open area and collecting too much dust. Have you tried restarting the modem by using the Xfinity app? How about using a compressed air duster?
0
0
EG
Expert
•
120.3K Messages
2 hours ago
@XfinityRaul Sounds mighty familiar..... 🙄
0
0