Art11Trighton's profile

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Friday, June 3rd, 2022 1:15 AM

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Xb6 Gateway replacing my Cisco DPC3942T and would appreciate any preparation advice.

Xfinity emailed to tell me my 4 yr old Cisco (Xb3 ) Gateway was being replaced for free with their Arris TG3482G (Xb6) gateway and will be shipping out a self install kit. I’m fairly tech savvy, but no Steve Jobs, and would appreciate any advice anyone who’s done this might be so kind to offer; beyond downloading the manual, reading the setup instructions and utilizing the APP.  We normally use about 1TB monthly and it’s creating issues with the older Cisco. ( Though it’s been a relative champ for me for the last few years. ) 

Here’s a picture of my current usage and average clients connected on a normal day.  I’ll provide a detailed list of my Comcast Equipment and attached clients to give a clear picture. 

XFINITY EQUIPMENT:

Arris XG1v4 HD DVR Main Box hooked up through COAX 

(2 QTY ) Pace XG2 Boxes utilizing the X1 Cloud DVR in guest rooms. 
Cisco DPC3941T Gateway DOCSIS 3.0 attached to the drop with a Highly Shielded Top Quality Coax. NO TELEPHONES hooked up, nothing plugged into Ethernet Ports, Local HotSpot Disabled- basically used as a Router.

Pretty straightforward setup  utilizing a blended 2.4/5 ghz SSID. 

i believe we have the 600mbps Blast package and speeds - until recently, have always been decent and sufficient. 

Xfinity will be sending me the Arris TG3482G Gateway which I understand is faster, utilizes DOCSIS 3.1 and as I recall, has a Max Client Limit of 30 on 2.4ghz, and 75 on 5ghz channel; plenty for us. ( I do not recall the Max Client Limit on my current CISCO, but would guess 25-30 MAX clients each channel.) 

So, as previously mentioned, average data use monthly 850mb ~ 1.3 GB +/-.  Wifi coverage throughout our home has always been excellent as it’s centrally located.  

Devices / Clients in heavy rotation in our home are as follows: 

(1) LG 65” OLED running from the X1 main box through my WiFi enabled Onkyo surround sound receiver as this is our most watched TV. And don’t ask, but yes, we have more Streaming Services than I can recall and NORMALLY Stream every show we can via the WiFi as it allows us to take advantage of Double Vision, Dolby ATMOS, HDR and just generally provides a far superior picture than streaming these same shows through Xfinity’s XG1v4 HD box, which does not support most of these features. 

(2) LG 50” Midrange LCD TVs in guest rooms which are both SMART as well as hooked up via the Pace XG2 Boxes. These TVs are used infrequently. 

3 Apple iPad Pros, one used heavily. 
3 Apple iPhones which use less than 1 GB of Data Monthly

1 Roomba used weekly

(2) Fire Sticks - used infrequently. 
and a few odds and ends using little data, and of course, any devices carried in by friends, family, visitors, etc.  

Do not utilize MocA, Security Systems, Cameras, Smart Home tchatckes, No Nest Thermostat or Appliances with WiFi access.  So, the old CISCO has done well until recently, and hopefully this new Xb6 Gateway easily outperformed the old one.   Here are my questions for anyone with time to offer advice. 

1) Am I correct the Xb6 using DOCIS 3.1 and that should both increase speed throughput significantly, as well as offering a better experience in a neighborhood with a heavily used NODE on weekends?   

2) Would I also be correct that the Xb6 gateway’s ability to handle far larger client loads than my current CISCO and that should allow far more devices to be served simultaneously?   Might it also experience less interference from other household appliances ( e.g., microwaves, etc. from creating problems with our devices on the 2.4 Ghz devices, which happens from time to time?  Any other obvious benefits I should be aware of? 

3) What are the Top three MOST LIKELY issues I’m likely to experience, and any advice that worked for you? 

4) I generally log into every Gateway when I first purchase simply to change the ADMIN and PASSWORD they all seem to come with as a simple precaution, and for reasons unclear, this always created problems on Comcast’s end which resulted in me having no WiFi until they reset it to factory remotely.  Any advice when/if I log in as ADMIN or suggestions or settings to consider?

Finally, thank you kindly for taking the time to read this and any helpful input you can offer me. It’s much appreciated.  

Contributor

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71 Messages

3 years ago

Hello @Art11Trighton, I appreciate you reaching out to us with your questions about the XB6. I would be happy to go through your inquiry regarding the modem you'll be receiving. To answer your questions regarding the XB6, I'll post the answers below:

 

1. You are correct that the XB6 will increase speed to individual devices and allow more bandwidth if the XB3 is not rated for your current speed. Typically, we want to make sure that we're providing the correct equipment for your speed tier.

 

2. The XB6 is rated to provide a higher tier of bandwidth than the XB3, so depending on your speed tier, the XB6 most certainly would be able to provide higher bandwidth for your internet tier. However, it functions much the same way an XB3 does when matched to the appropriate speed tier.

 

3. As far as disadvantages go, you will find that the XB6 functions much the same way that an XB3 does. If you are familiar with any issues with the XB3, I would suspect that your experience would be similar. 

 

4. When activating your modem, I suggest using the Xfinity App. This will allow a seamless transition from your old modem to your new modem. It will actually transfer the settings from your old modem, so you're not starting from scratch. This linkhttps://comca.st/3NkJ4AV provides detailed instructions on activating your modem with the app.

 

Additionally, this link https://comca.st/3GS54k1 provides detailed information about the modems that we provide if you're looking for additional information. 

 

Did you have any other questions about your exciting move to the XB6?

Frequent Visitor

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28 Messages

@XfinityMikeG​ 

Hi XfinityMikeG, 

Thank you kindly for taking the time to offer such a thoughtful and detailed reply!    Regarding the APP you’re referring to which assists in gateway setup/transfer, is this the one which appears as a Purple Icon with a simple “X” in the center and titled just “ Xfinity”? ( at least how it appears on my iPad Pro)

I have opened the APP referred to above and posted a screenshot ( ginormous! Apologies, but I couldn’t figure out how to resize it using your editor here ) below. Is this the correct APP I will need to swap gateways? 

Additionally, in the past, Xfinity Gateways have typically required a Windows type computer to access ADMIN functions were I so inclined, however, the only computer I keep at home anymore besides Apple iPads is an old Lenovo Desktop I turn on twice a year.  Will that be an issue for me during setup?  ( I can grab a Tablet from work if needed, but would like to know this before I begin the swap process. )

Finally, I know Comcast provides a Postage Paid FedEx/UPS  return box to return my old CISCO gateway to you guys once the XB6 is installed, up and running.  Does that ship automatically, or do I need to request it?  If yes, how do I request the prepaid return box?


Thanks so much for taking the time to reply to me; it’s much appreciated!

Kind regards,

Art11Trighton.  

Gold Problem Solver

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2.9K Messages

@Art11Trighton

 

We the newer modems, the access to the 10.0.0.0 admin page is no longer used. The Xfi you posted will be the app you used to tweak any settings you may need to. Youll be able to see what devices you have on your sepecfic network too. 

 

Your infromation from the pervious modem will transfer over to the new modem, any log in or such. Our newer modems are more of a Plug n Play sort of scenario. 

 

For instance, when I upgraded to our XB7 for my personal gigabit services I saw a huge preformance boost and also, all I had to do was plug it in. My previous settings and networks passwords came over with the trasnfer of equipment. 

 

Our team can take a look into your account and make sure the order for the modem swap and upgrade looks good and follow up with you on the day you may think of doing the swap. Does that sound good? 

I no longer work for Comcast.

Frequent Visitor

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28 Messages

@XfinityMartinB​ 

Hi XfinityMartinB- 

Thank you for your prompt reply and confirming I had the correct APP in mind.  Regarding your final statement: 

“Our team can take a look into your account and make sure the order for the modem swap and upgrade looks good and follow up with you on the day you may think of doing the swap. Does that sound good? “

i received my new XB6 Gateway via Fedex last Friday, so I’m all set there.  I would appreciate it, if you could either confirm ( or advise me whom to  contact ) to verify a Postage Page Return Box for the CISCO Gateway I’m returning is either on order, or how I may do so. I expect this Thursday, June 09, 2022 will be the only day this week I’ll have time to complete the setup/swap, and my expectation is that if it goes as smoothly as it now appears it will, I’ll be done in under 45 minutes.  If so, my first task will be to contact you here to advise you all is well.  In the unlikely case I have problems, I’ll still post my problem here so we can troubleshoot as needed. 

Thank you again for your expeditious assistance! It”s much appreciated.

 Best regards,

@Art11Trighton 👍

Official Employee

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1.7K Messages

Thank you @Art11Trighton for letting us know you already received your new mode that is great to hear we appreciate the update! For the return of your old equipment, we do have a great site set up with all the options to get that back to us including a direct link to our returns site where you can print a return label! https://comca.st/3GTSa5c;

Please do let us know how the setup goes and if you do run into any unlikely issues, so we can help! 

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