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ronmitch77
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14 Messages

Wednesday, November 18th, 2020 11:00 AM

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XB5 gateway connection to HP printer

Recently, Comcast replaced my Arris TG-1682G modem/router with the Xfinity XB5 box, keeping my existing network SSID and Password.  Everything on my network works A-OK except my HP officejet 6500 printer.  It is no longer visible on my network.  I reinstalled it and while the XB5 box accepts the SSID, it will not accept the Password....just fails with connection failed message a few seconds after entering the password.  I have confirmed the password is correct, and even connected another device to the network using the same SSID and password.  Is there an issue with the XB5 box and certain printers?  If so, is there a workaround?  Thanks.

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5 years ago

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BruceW

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5 years ago

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ronmitch77

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14 Messages

5 years ago

BruceW, I do thank you for the reply.  However, if the solution was that simple, I would not have posted the question.  Of course the first thing one does is verify the printer is actually connected to the network.  Therein lies the problem...the XB5 box will not accept the WPA password that has always been used on this printer in the past.  It accepts it for any new devices being added, but just not for this printer.  I have asked Comcast to give back my original modem/router model when all worked OK.  They replaced it with the XB5 model to address a internet connection issue in my neighborhood, and it has not helped.  All it did was prevent me from using my printer.  I do not think I should have to purchase a new printer in order to be compatible with the new Comcast box.

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Denagor

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4 Messages

5 years ago

Ronmitch: I m have the same problem when I had the old tower modern with the 4-5 lights on front I had no problem connecting my printer and security camera, When I got that new white modem supposedly for better internet, it has been a headache with connecting my printer and security camera, and I need my printer for working, I tried everything contacted comcast Tech support and Epson tech support they went into my computer and all , when putting the pass word into the printer it fails and the printer don't even show up on my Epson app or my phone like it use too. Then took the the white one back, the customer person said he had same problems with the white one, then he tell me the black one will work, I told him this is not the old one I had, and of course sitting hear now with the same dam problem, the black one look just like the white one just a different color, comcast need to pull them off the market and find out the problem.😡Now have to go back again and get the tower one back SMH

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ronmitch77

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14 Messages

5 years ago

Thanks for the reply.  yes, it is definitely some form of technology difference between the X5 box and the Arris TG box.  However Comcast won't admit it and won't do anything about it.  Their solution is get a new printer....which is what I finally did.

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ronmitch77

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14 Messages

5 years ago

Thanks for the reply, but all this link does is show how to reconnect your printer "if" the new modem/router is working properly.  Since the X5 box will not accept the password, it is of no help.

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