XB3/model 3941 router - CHANGING Wireless network mode

I need to switch the mode for the 2.4 Ghz band to b/g/n. The mode is currently 802.11 g/n. The option to change the mode is grayed out on the Gateway. Some please tell me how to accomplish this. XB3/model 3941 router.

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EG

Expert

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109.1K Messages

1 month ago

Do you have their Xfinity App ? You may be able to do it there. YMMV.

https://www.xfinity.com/apps

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user_whsnuk

2 Messages

Unfortunately the setting is not available in the app....thx for the suggestion.

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1 month ago

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XfinityChelseaB

Official Employee

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1.5K Messages

Hello @user_whsnuk, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. Please check out How to change your home network's WiFi channel selection or mode for more information. Let us know if that helps.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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29 days ago

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EG

Expert

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109.1K Messages

30 days ago

@user_whsnuk

Quite welcome ! Sorry... Not sure, but a Comcast employee may be able to do it remotely for you. Good luck !

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user_whsnuk

XB3/model 3941 router - CHANGING Wireless network mode

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