Visitor
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1 Message
Xb10
Just hooked up my new xb10 modem/router, i have the 2000Gb DL/UL plan. Came from an xb8, when i did a gateway speedtest to the modem from the xfinity app i was getting my full DL speed of 2000Gb and only about 250Gb upload speed from the xb8, doing the test with the xb10, i am now receiving about 1200Gb download and 2000Gb. Why is my DL speed now slower? Does the modem need to have a certain fw or something?
XfinityKei
Official Employee
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2.7K Messages
5 hours ago
@user_lwu8zl Our team can help. I see your direct message and will continue to assist you there for troubleshooting your speed concerns.
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EG
Expert
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121.1K Messages
2 hours ago
@user_lwu8zl @XfinityKei
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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