Xb10

I am paying for 2 Gbps service, yet the equipment being provided cannot deliver the speeds I’m paying for. I have a 10Gb NIC and require hardware capable of fully supporting multi-gig connectivity.

Sending an XB8 instead of the XB10 does not resolve the problem. This feels like I’m being sold a premium service without being given the necessary equipment to use it.

Being told the XB10 is “not available on my account” is not an acceptable answer. I need a specific, technical explanation for why it is unavailable and what needs to be changed on my account to make it eligible.

If Xfinity cannot provide the proper gateway for the service I’m paying for, I expect either an immediate resolution, a service adjustment that reflects the hardware limitations, or I will escalate this matter and reconsider my subscription.

Please escalate this to a supervisor or technical specialist who can resolve this immediately