Visitor

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2 Messages

10/19/2026 1:29 AM

XB10 need provisioning for symmetrical upload speeds. Still locked to only 300mbps upload

Upgraded from the xb 8 to xb10 as they just added the symmetrical upload speeds in my area. After setting up the xb 10, i still have 2k download and 300 upload speeds.

posting here so it can allow me to send a DM

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Official Employee

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2.6K Messages

10 hours ago

Hello @Anthonyq777, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I will need to pull up your account to investigate this further and check on the services and equipment available in your area. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.

Expert

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122.3K Messages

2 days ago

@Anthonyq777 

Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.


Please see this post about direct messaging the support team;


https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478   

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