Visitor
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10 Messages
XB10 modem not reaching near the speeds of new 2gb/2gb plan
New customer today and picked up modem for my selected 2gb down/2gb up plan. However my speeds are reaching only 1gb down, 96 mbps up. Those were my speeds from when I was a customer almost 2 years ago. Could it be the old provisioning carried over to the new account?
XfinityVianney
Official Employee
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2.6K Messages
4 hours ago
Hi, @colleeny.
Thank you for creating a new post to help us get started. I see you got the new XB10; however, you seem to still be achieving the same 1 GB speeds as before. I did check the bootfile, and I can confirm it's correct. It lists what we should have for the equipment and full duplex speeds. If this is a new account, the old provisioning wouldn't carry over since you'll get a new account number and equipment. Have you tried any troubleshooting since you've gotten the device home? Would you be open to me sending a signal to help update the device profile in our system? You'll be offline for a short moment, but you'll be up fairly quickly.
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colleeny
Visitor
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10 Messages
4 hours ago
Yes, can you please send a signal?
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