Visitor

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3 Messages

Sunday, November 23rd, 2025 8:11 AM

XB10 Internet Speed Issues

I cant find a solution to this problem ANYWHERE, and the customer service reps on the phone and in store seem to have no solution whatsoever. 

To make it as simple as possible, I switched to the XB10 today after having the XB8 for many months. My Download/Upload Speed were at a constant 2300mbps/360mbps with the XB8.

I have been paying for the 2GB Sequential on X Class plan for quite a few months now, so I have the correct plan.  I test speeds from my PC with a 5GB Ethernet port on the motherboard using a CAT8 cable. So all my hardware and X class plan meets requirements.

After setting up my XB10 today, Ive had constant issues and fluctuations with my Download/Upload speeds. Download speeds on the XB10 have been ranging from as low as 600mbps, to 2000mbps. My upload speeds on the XB10 have been as low as 12mbps, to a high of 300mbps. Constant changes after every test even a few minutes apart, and even on the Xfinity app connection test it says im not longer reaching 100% of my plans speeds when it use to exceed 100% with the XB8.

I have tried many times to reset my modem and nothing has changed, I have extremely lower Download/Upload speeds after switching to the XB10 when my speeds on the XB8 were always consistent. This has been a headache and im hoping someone can help me find a solution.

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Official Employee

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3.7K Messages

10 hours ago

Good morning and happy Sunday OsoRexx! I'm sorry to hear that you aren't getting the correct speeds after upgrading your modem. Just to clarify, are you using a stand-alone router along with the XB10 or any network switches? You mentioned that you've run a speed test from the app, have you also performed any troubleshooting in the app or checked that the connections are secure?

 

Visitor

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3 Messages

Hi, no I’m only using the XB10 alone.

no routers or network switches. I have tried almost every trouble shooting option possible through the app. I have reset the XB10 through the app multiple times, tried resetting from the reset button on the back, tried removing the power cord for 30 seconds, still the problem persists. I’ve tried checking for loose cables, I’ve unplugged everything from the phone line to switching Ethernet ports, removing and putting the coax cable back on and making sure it’s secured but not over tightened. Still nothing. 

I also want to add that some may suspect outside cable or connections may be damaged or incapable of running these speeds. But, I was getting great speeds with the XB8 modem in the same day. I was getting 2300+ mbps Download speed / 360mbps Upload speed with the XB8. Just a hour or 2 later, plugged in the XB10 after swapping it out at the store and speeds are significantly lower. 

(edited)

Official Employee

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3.7K Messages

 

OsoRexx I really appreciate your due dilligence on troubleshooting. I'd like to get a look at the signals and run some additional troubleshooting steps on our end. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

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Visitor

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3 Messages

Okay I just sent it.

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