Thanks for meeting us in our community, and for your interest in the XB10, @user_6gsalm. The XB10 gateways are being issued to new FDX customers. Eligible new customers in those areas receive an XB10 upfront. Inventory is still very limited. We can review your account if you're unsure if your home is in an FDX area. Please send us a Direct Message with your name and service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
XfinityLinda
Official Employee
•
2.9K Messages
6 hours ago
Thanks for meeting us in our community, and for your interest in the XB10, @user_6gsalm. The XB10 gateways are being issued to new FDX customers. Eligible new customers in those areas receive an XB10 upfront. Inventory is still very limited. We can review your account if you're unsure if your home is in an FDX area. Please send us a Direct Message with your name and service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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