Visitor
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2 Messages
Xb10 hardware issues.
This is my 2nd xb10 in a week both with issues. 1st would drop wired internet but not wifi... Had to reboot to get wired working again briefly.
2nd one drops all internet (wired and wifi) but devices don't show the drop they simply just lose Internet.
Going to swap back to the xb8 which I had 0 issues with. Just thought when they upgraded to the xb10 it was an actual upgrade not a complete hardware failure
XfinityAldrik
Official Employee
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2.3K Messages
4 hours ago
Thank you for reaching out to us @user_709qxn! We regret to hear you’re experiencing issues on a second XB10. Have you already swapped back to the XB8 since making this post? Are the connection issues gone with the XB8?
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