Visitor
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1 Message
XB10 gateway only providing a small fraction of contracted speed
I currently have the 2GB/2GB internet package. My XB10 gateway is maxing out at a whopping 120mbps down. What is going on here? This is the second XB10 I've had, and each time I restart this device my download speeds decrease.
XfinityBrianH
Official Employee
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2.4K Messages
1 hour ago
Here are the detailed steps to direct message us:
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• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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EG
Expert
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119.9K Messages
54 minutes ago
@user_bisfkq @XfinityBrianH
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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