Thank you for meeting us here in our community, @user_75tqzu. We're excited you're interested in the XB10. We are too. Are you in an area where X-Class service is available? If so, it would be available. Otherwise, you'll have to wait until later this year when it becomes more readily available. If you're not sure, you can send us a Direct Message with your full name and address, so we may check for you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
XfinityLinda
Official Employee
•
2.2K Messages
4 months ago
Thank you for meeting us here in our community, @user_75tqzu. We're excited you're interested in the XB10. We are too. Are you in an area where X-Class service is available? If so, it would be available. Otherwise, you'll have to wait until later this year when it becomes more readily available. If you're not sure, you can send us a Direct Message with your full name and address, so we may check for you.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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0
EG
Expert
•
113.9K Messages
11 days ago
@MrMcCruzer
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 4-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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