Contributor
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62 Messages
Xb10 availability
I talked to Xfinity online and they told me that the Xfinity store would either have the xbo10 modem or would be able to order it for me. When I get to the Xfinity store, they tell me I can’t get xb10 because my neighborhood needs to be upgraded to the same upload/download speeds. Is this true? I’ve never dealt with a company with as much miscommunication as Xfinity. The Xfinity people that you talk to online don’t know the same information as the ones that work in the store. Not sure how this company stays in business. I’ve been trying to get an xb10 for over a year. Supposedly it’s finally out. But very hard to get. Anyone know how to get one? I have the fastest plan available. And was told that’s what you need.
user_ca27d5
Visitor
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11 Messages
2 days ago
Yeah, I have the same thing. Xfinity makes things so hard. Rather than make us happy, we are always at their mercy.
Soon ATT will have fiber on my block, much faster and easier to deal with than cable.
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EG
Expert
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115.1K Messages
2 days ago
@Eazydeazy
From what I've seen, the official employees posting here recently, they are saying that you need to be subscribed to one of their X-Class symmetrical speed tiers in order to be eligible for an XB10 gateway.
(edited)
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XfinityQuemekia
Official Employee
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796 Messages
8 hours ago
I am sincerely sorry for the miscommunication and the runaround you’ve experienced. It is incredibly frustrating to be told one thing online, only to have a different experience when you take the time to visit a store in person @Eazydeazy.
@EG is correct! To clear up the confusion regarding the XB10 Gateway currently, the XB10 is reserved exclusively for customers on our X-Class symmetrical speed tiers (where upload and download speeds are equal, such as 1 Gbps up / 1 Gbps down).
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