Contributor
•
75 Messages
Xb10 Availability and Mid Splits
For the last three weeks I have suffering slow speeds interrupted service etc. I work from home hence I have the Gig speed and it has been slowing to a crawl which in turn affects my job. I understand by driving around that they are prepping our area to compete with the new Fiber Optic network Lumen technologies recently activated as I have seen one of the big white nodes. down the road. So, it is obvious. I went to my locally owned Xfinity store and the kid there was talking about an XB7 combo and had no clue about the existence of an XB10. So, I called and spoke to one of the people in the Philippines who earns $10 a day at a call center, and they were completely lost. As I also had a problem with my Storm Ready Wi-Fi which has never really worked, and I was told to take it to a store where I had been, and they told me to call!! So what gives on the XB10 upgrades and the Mid splits as I have equipment which supports WIFI 7 as does lumen so what gives Comcast? So, with customer support like that who needs enemies attacking the networks as Xfinity is sinking it themselves.
Aceq2jot
Contributor
•
75 Messages
2 months ago
Bueller, Bueller. Anyone? It is very sad when you pay a premium price for just highspeed internet with Xfinity and you ask questions on a corporate support site and can't get an answer from corporate support :( Tis just a look at the future. For $150 I can get 8Gig up Symmetrical from Quantum Fiber. as opposed to the $110 I pay for Xfinity. Sadly, I have the Internet and alarm package with cameras that are over 15years old and there are no improved cameras coming within sight from Xfinity and seeing as I own the equipment I have to save to by better cameras so I can move to quantum fiber and Arlo home security services which are far better than Xfinity and the package for 2k cameras, a wireless doorbell camera and a full alarm system with cell and battery backup for a little less than all the Xfinity Home equipment and i will get better resolution on the newer cameras.
7
0