Contributor
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134 Messages
Xb10 Availability and Mid Splits
For the last three weeks I have suffering slow speeds interrupted service etc. I work from home hence I have the Gig speed and it has been slowing to a crawl which in turn affects my job. I understand by driving around that they are prepping our area to compete with the new Fiber Optic network Lumen technologies recently activated as I have seen one of the big white nodes. down the road. So, it is obvious. I went to my locally owned Xfinity store and the kid there was talking about an XB7 combo and had no clue about the existence of an XB10. So, I called and spoke to one of the people in the Philippines who earns $10 a day at a call center, and they were completely lost. As I also had a problem with my Storm Ready Wi-Fi which has never really worked, and I was told to take it to a store where I had been, and they told me to call!! So what gives on the XB10 upgrades and the Mid splits as I have equipment which supports WIFI 7 as does lumen so what gives Comcast? So, with customer support like that who needs enemies attacking the networks as Xfinity is sinking it themselves.
Aceq2jot
Contributor
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134 Messages
1 year ago
Bueller, Bueller. Anyone? It is very sad when you pay a premium price for just highspeed internet with Xfinity and you ask questions on a corporate support site and can't get an answer from corporate support :( Tis just a look at the future. For $150 I can get 8Gig up Symmetrical from Quantum Fiber. as opposed to the $110 I pay for Xfinity. Sadly, I have the Internet and alarm package with cameras that are over 15years old and there are no improved cameras coming within sight from Xfinity and seeing as I own the equipment I have to save to by better cameras so I can move to quantum fiber and Arlo home security services which are far better than Xfinity and the package for 2k cameras, a wireless doorbell camera and a full alarm system with cell and battery backup for a little less than all the Xfinity Home equipment and i will get better resolution on the newer cameras.
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Dancer79
New Poster
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4 Messages
10 months ago
Who needs this the xb8 still.
has issues and most items
don't utilize it so why upgrade again. Several Xfinity reps said this is all gimic
and these high speeds do nothing and when I want to gig had more issues upgrading then I had with slower speed. With high rates Xfinity is just going down.
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timc1475
Frequent Visitor
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16 Messages
9 months ago
I needs me XB 10 hello we are nearing the last 1/4 of the [Edited: "Language"] year. Who can actually speak to the right people in the right dept. out of this huge company...who are in charge to get some info?
(edited)
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