New Poster
•
9 Messages
XB10 10Gb Port Speedtest slower than 1Gb Port
I recently got an XB10 after having used my own Arris S33 modem, and I did a quick speedtest using Xfinity's site. I have the 2GIG service and a MacBook Pro M4 with a 2.5Gb ethernet adapter.
When I run speedtest on just Ethernet via the 10gb port, I get ~75Mbps and when I run it from the 1Gbg port I get ~1Gb. My initial thought is I have a flow control problem and anyone seen this and recommend how to address it? These were direct connections with a very highend Mac that is easily capable of handling the speeds.
XfinityRay
Official Employee
•
3.2K Messages
6 days ago
Hi there, @startedwithasmi! The 2 Gig speed is so nice! We are happy to help so you can get that working on your devices. This link shows the requirements to get the 2 Gig speed, https://www.xfinity.com/support/articles/requirements-to-run-xfinity-internet-service. Are you using at least a Cat6 or Cat6a ethernet cable? Does your Mac meet the other requirements? Have you tried any troubleshooting steps such as resetting the modem or going through the troubleshooting steps in the Xfinity app?
4
0