You can't. It's not a retail device. ISP supplied only.
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"Retail/Purchased Modem - At this time, you’ll need to rent a modem from us, as there are no current retail modems on the market that work with this new technology."
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Responses
EG
Expert
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86.2K Messages
1 y ago
You can't. It's not a retail device. ISP supplied only.
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RSA22
New Poster
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3 Messages
1 y ago
is there an option that i can purchase in place of it? so i dont have to continue to pay the monthly rental fee? thank you btw.
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EG
Expert
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86.2K Messages
1 y ago
This is from their article here;
https://www.xfinity.com/support/articles/all-ip-xfinity-fiber-only-network
"Retail/Purchased Modem - At this time, you’ll need to rent a modem from us, as there are no current retail modems on the market that work with this new technology."
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