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rongreen01WV
1st Topic

7 Messages

Saturday, October 5th, 2024 4:53 PM

X2 Gigabit Only Connecting at 1 Gigabit

I recently upgraded to 2 gigabit service. I've tested the connection to the XFI router and can see i have the service up to the router but cant get it to my desktop computer. I'm running Cat7 cable, Realtek 2.5 gigabit network card. I was connecting a100/100 then i forced the driver to connect at 2.5 gigabit full duplex, but still only connect at 1000/1000. Speed test indicate this is actual. What am i missing?   I have see other post with the same issue, but not the fix. Any help would be appreciated. 

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2 months ago

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EG

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107.1K Messages

2 months ago

The concern is not "Community Knowledge Base" related. Topic moved here to the proper help section.

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XfinityChelseaB

Official Employee

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1.2K Messages

2 months ago

Hello @rongreen01WV, Thanks so much for taking a moment out of your day to leave a post on our community forum. Are you using a separate router from our modem? Which modem do you have from us? XB6? XB7? XB8?

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rongreen01WV

7 Messages

@XfinityChelseaB​ 

Im using the XB8 modem and im plugged into port 4. 

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2 months ago

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XfinityEricB

Official Employee

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1.7K Messages

Thanks for letting us know you are using only our device. Since you did the upgrade, has the XB8 been reset to update the bootfile to the higher speed?

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2 months ago

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rongreen01WV

7 Messages

@XfinityEricB​ 

That is correct there is nothing between the XB8 and the computer, its directly connected. As for the update, that i don't know. 

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2 months ago

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XfinityEricB

Official Employee

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1.7K Messages

 

rongreen01WV Can you unplug the device for 1 minute, then plug it back in for me? This will update the bootfile if it hasn't been done at this time?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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rongreen01WV

7 Messages

ok, I'm going to do that now

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2 months ago

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