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user_zn3bcn
1st Topic

4 Messages

Monday, November 27th, 2023 2:32 AM

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X pods move to another house

I have two Xfinity accounts. At one we changed from gen 1 to gen 2 pods. I want to use my gen 1 pods at the other house that still has gen 1 pods. Do I need to reset them to move? Or remove them from the other house?  I don’t see then at the priginal house and they don’t work at the second house. 

Question

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Updated 

1 year ago

221

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XfinityMarcos

Official Employee

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2.3K Messages

1 year ago

Hey there @user_zn3bcn, those Wi-Fi Boost pods really come in handy, so I'm glad you're able to utilize them to maximize your network. Also, thank you for making us part of your homes 🙌. At the address that has the gen 1 pods that you're looking to connect to, are you using an Xfinity Gateway? Is your modem/gateway in bridge mode? 

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user_zn3bcn

4 Messages

Aparently it's an XB6.  Three pods were working and I was having trouble adding the 3 from the other house.  Now none of the 6 are working.  I don't know where to check on bridge mode.  I don't believe we have a seperate router so I don't believe we are using bridge mode.

1 year ago

0

XfinityMarcos

Official Employee

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2.3K Messages

@user_zn3bcn, Gotcha, those are solid gateways and can handle your speed and devices perfectly fine. Are you able to follow the steps outlined to Activate your Wi-Fi Boost Pods at your home in the Xfinity app? Also, be sure to make sure your addresses are Linked, and you selected the appropriate account. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_zn3bcn

4 Messages

I can see all 6 pods on the app but they won't connect.

1 year ago

0

XfinityMarcos

Official Employee

 • 

2.3K Messages

@user_zn3bcn, Understood, thank you so much for going through those activation steps to add your pods to your network. By chance, do you know if you have 1 Wi-Fi network? This Link can help you make sure your Wi-Fi mode is set to "automatic", that way your gateway finds the best connection for your devices. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_zn3bcn

4 Messages

We only have one network

1 year ago

0

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