Visitor
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2 Messages
Wrongfully Charged and Sent to Collections after cancellation
I cancelled my service on Sept 1st and received email confirmation, but Xfinity keep charging me for another two months (Sept & Oct). I also returned my device in store but the final bill says I have an unreturned device fee??? Called the representatives and was told to turn off auto pay and ignore the bills as I've already cancelled my service. Two months later, I got sent over collections for unfairly charged bills? Went in the store and was told they couldn't help me as I can only contact Xfinity through phone but I never received any proper help on this issue. I need someone to look into this issue and take the collection out of my records! WORST EXPERIENCE EVER.
EG
Expert
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115.9K Messages
1 hour ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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2.6K Messages
1 hour ago
@user_9yynzm Thank you for making us aware of your billing concern via Forums. I would be more than happy to review your account to see what we can do to sort this out. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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