Wrong return item, please correct

I was sent a replacement gateway that would not activate, along with a Wi-Fi extender I did not request. I have since been told to continue using my original XB7 gateway, which is working correctly.

Your equipment return system has selected my active gateway, serial number ending 6DA9, for return. This is incorrect.

Please correct the return authorization to cover the unused replacement gateway and Wi-Fi extender, and confirm that my existing XB7 will remain active on my account. Please provide the correct prepaid return instructions.