Regular Visitor
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6 Messages
Wrong Modem listed on Xfinity
My Xfinity App thinks that I have the ARRIS TG862G cable modem but I have the Netgear CM1150V DOSIS 3.1 cable modem instead for the past 5 years.
Everything seems to be working fine. I'm getting great download speeds but my upload is only about 24 Mbps (I wish it was higher as I think my modem is capable of more) and the signal quality has recently been fantastic after some recent work/upgrades.
I tried reactivating my modem but it still thinks I have the ARRIS TG862G. I did a search on this modem (to see what it looks like) and I don't think I ever used that modem so I don't know why it would be listed on my account.
Is there anyway to fix this problem? I'm hoping this is the reason why I can't get more than 24 Mbps upload speeds. It would be cool if fixing this issue would magically increase my upload speeds to around 100 Mbps. :)
BlueBeetle
Regular Visitor
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6 Messages
1 year ago
I've tried several times to activate a new device to clear up this problem but even after successfully activating my Netgear CM1150V modem, the Xfinity App still thinks I have an ARRIS TG862G modem. Is there anyway to fix this?
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BruceW
Gold Problem Solver
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26.5K Messages
1 year ago
The app is hopelessly broken. I changed my Internet plan 18 months ago, yet the app still shows my old plan as my current plan. I'm not Comcast so I can't say for sure, but as best I can tell this particular bug, while annoying, doesn't actually affect your internet service.
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