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Wrong Clock time Cable Modem Vendor:Technicolor Model:CGM4331COM
Cable Modem
HW Version:2.0
Vendor:Technicolor
BOOT Version:S1TC-3.63.20.104
Core Version:1.0
Model:CGM4331COM
I do not beielve that the wrong clcok time reported by the modem is local, but rather it is an Xfinity Server error not being adjsauted for Day Lights Savings Time in San Francisco Zip Code 94107. Xfinity did everything buyt solve the problem, where I believe it is a simple switch to adjust foi the one hour difference in time.
This is the third modem that exhibited the excat error and all three modems show the correct time when the falls back to standard time. Focusing the source of the error to Xfinity Sever and nothing else. I shared the above observation and they failed to see it. It is a source of seriuous connectivity problems including stutte of live tv steram, droppede internet connections, etc.
I am curious to know if your modem is reporting wrong clcok time also. And this is a request for Xfinity technology persoins to help to fix this serious error. As presentede above, it would take two seconds to solve the problem that has persisted over three yeras and countless hours of technical support all failing to resolve the problem. Please give mke your two seconds. My correct time is 4:15:36 6/26/2020
Gateway > Connection > XFINITY Network
View technical information related to your XFINITY network connection.
moreXFINITY Network
Internet:Active
Local time:2020-06-26 15:13:58
System Uptime:0 days 11h: 34m: 5s
WAN IP Address (IPv4):71.202.86.63
WAN Default Gateway Address (IPv4):71.202.84.1
WAN IP Address (IPv6):2001:558:6045:1:1c16:7628:e:de13
WAN Default Gateway Address (IPv6):fe80::201:5cff:fe64:446
Delegated prefix (IPv6):2601:645:8200:281e::/64
Primary DNS Server (IPv4):75.75.75.75
Secondary DNS Server (IPv4):75.75.76.76
Primary DNS Server (IPv6):2001:558:feed::1
Secondary DNS Server (IPv6):2001:558:feed::2
WAN Link Local Address (IPv6):fe80::8a9e:68ff:fe71:ff3b
DHCP Client (IPv4):Enabled
DHCP Client (IPv6):Enabled
DHCP Lease Expire Time (IPv4):2d:22h:7m
DHCP Lease Expire Time (IPv6):2d:21h:53m
WAN MAC:88:9E:68:71:FF:3B
eMTA MAC:88:9E:68:71:FF:3A
CM MAC:88:9E:68:71:FF:39
EG
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111.4K Messages
5 years ago
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zackSF
Contributor
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30 Messages
5 years ago
it reports Local Time as shown here:
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EG
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111.4K Messages
5 years ago
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zackSF
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5 years ago
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EG
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111.4K Messages
5 years ago
Nope. It's not connected. It's passive. And it has nothing to do with "my taste" bud. How about explaining your issue in detail ?
Try starting here;
https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652
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zackSF
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30 Messages
5 years ago
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EG
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111.4K Messages
5 years ago
Right. As stated, it does standard time only. Again, it's not an issue. You can spin it any way you like. Look, are you actually having any connectivity problems that we can help you with here or are you just focusing on the clock ?
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EG
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111.4K Messages
5 years ago
You came here for help. This is a customer to customer type of help forum. I'm a volunteer, not an employee. We are not mind readers with crystal balls here. We don't have diagnostic equipment. We need to see information of which you posted none. That's why we ask questions. I supplied you with some self troubleshooting tips. Here they are again;
Try starting here;
https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652
Good luck
I can understand your frustrations. We see it every day here..... Don't take out your frustrations on kind people that are trying to help you for free..........
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user_b2876a
Visitor
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3 Messages
4 years ago
Hello,
The router time controls the network time to streaming devices. Hulu live in now 1 hour off. This causes my guide and programming to be 1 hour behind. Additionally parental controls are not correct. So yes modem time doesn't cause degradation but it screws up everything on my side of the gateway.
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EG
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111.4K Messages
4 years ago
I'm talking about plain vanilla / straight cable modems in this thread, not routers or combo gateway devices.
(edited)
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zackSF
Contributor
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30 Messages
3 years ago
XFINITY Network
Initialization Procedure
Cable Modem
The time service is still one hour off since my last posting in 2020.
The system time is still one hour off as in my 2020 posting. Support staff are still oblivious of networking practices and procedures as prescribed by standards.
the new “customer” homepage has Google search as its engine without any opportunity to login to Google within the context of homepage of any platform or browser. It is impossible to achieve any secure login and two step verification is excluded with two degrees of separation.
nevertheless, the basic layer is the user on an Xfinity network is anonymous to the system whether logged in or not and privacy has no role to play, that is reserved to for additional confusion but still bound to the anonymous user.
The only possible solution could be Verizon 5G home network service that is delivered only via Wi-Fi and it includes some TV service.
Now, xfinity is still far short in delivering a comprehensive service comparable with its peer Sky service in the United Kingdom under Comcast and its partners.
I believe that the quality and kind of services delivered by Comcast through its Sky network in the United Kingdom is superior to Xfinity’s in every aspect. Sky delivers to its customers the agreed services through a preconfigured TV that is in compliance with all technical requirements of Multimedia and internet standards, built-in tuner, integrated modem to deliver the purchased speed and privacy requirements and promised without any involvement of the home user. What’s wrong with that?
(edited)
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