Visitor
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3 Messages
Wrong bootfile and low speed
I upgraded my plan from 75 to 200 with no speed change.
The. Comcast came to my house and said they reprovisioned my modem. And it gave me 240mbps!.
But as soon as modem got restarted my speed went back to 75!!!
They say the bootfile is correct now but my modem should be changed@!!!
I bought this motorola comcast compatiblr modem..
Im sure there is a comcast issue with wring bootfile...
Any advice??
EG
Expert
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110.7K Messages
4 years ago
What do the modem's signal stats look like ? Try getting them here; http://192.168.100.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact model number of the Motorola modem ?
Is there a router / WiFi connection in the mix ?
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