Written cancellation refused via chat — overseas account holder, no US phone, 40+ minute chat with no resolution

Requesting Digital Care Team assistance with a cancellation that was refused via Xfinity chat support today, after a 40+ minute session in which the floor agent and his stated supervisor were unable to action the request.

Account holder situation:

• I am currently overseas with no US phone number available
• The US property at the service address has been sold; closing on 11 May 2026
• I no longer have any legal interest in the service address as of that date
• Account is in my name; happy to verify identity via any written, non-phone method

What happened in today's chat:

1. I requested cancellation via Xfinity chat — listed as a valid cancellation method at xfinity.com/cancel.
2. Chat agent (first name Nilesh) stated he had "limited access" and insisted on a phone callback to a US number I cannot receive.
3. On request to escalate, he stated his supervisor had "almost the same access" and likewise could not action the cancellation.
4. A supervisor handoff was promised but did not occur; after 20+ minutes he confirmed he was the same agent throughout.
5. He stated he was "working on my account" for over 30 minutes, then committed to a 5–7 minute resolution.
6. His final resolution was to provide the main Xfinity customer service phone number — the same channel I had explained at the start I cannot use.
7. He suggested a third party visit an Xfinity store on my behalf, which contradicts Comcast's own account-holder identity verification policy.
8. He declined to provide an agent ID number for the record.

Full chat transcript and screenshots are preserved.

Requests (please action via DM):

1. Cancel all services effective 11 May 2026 (property closing date)
2. Confirm autopay is disabled on Comcast's side (I have disabled on my end as a precaution to stop the 15 May 2026 scheduled charge)
3. Issue prorated refund for service from 12 May 2026 onward
4. Send written email confirmation to the email on file — including effective date, final balance, case reference number, and equipment return instructions
5. Confirm that equipment (xFi Gateway, TV Box, Voice Remote) returned in person this week will be properly applied to this account

Please move this to DM so I can share the account number and verify identity securely. Thank you.